If you want your ads to convert better, then keep watching because in this video, Iām revealing the #1 strategy most people completely overlookā¦
And no, it has nothing to do with your offerā¦
Your landing pageā¦
Or your ad budgetā¦
It all comes down to something so incredibly simple, and it could change everything for you.Ā
Hey, Posse! Whatās up? Itās Alex.
Each week, I put out a new copywriting and marketing tutorial to help you make more money with words and build an online business you LOVE.
So if youāre a copywriter, freelancer, or business owner and that sounds good to you, then go ahead and subscribe to my newsletter to stay in the loop.
Now, when it comes to writing adsā¦
MOST business owners and copywriters get that they first must understand the audience theyāre writing the copy for. I mean, thatās marketing 101, right? You gotta know who youāre speaking to.
Youāve heard me talk about the importance of identifying a clear and specific customer avatar ā the demographic and psychographic traits that define your ideal target market. And yes, that is important.
But the problem is, when it comes to your customer avatar, quite often, youāre focusing on the WRONG thingsā¦.
Or at least, youāre not looking at the whole āwhoā pictureā¦
While itās so important to have a general snapshot of your audience and what they care about, their fears and desiresā¦
There is one more INCREDIBLY important factor you need to take into account about your audience when writing your adsā¦
And that is their Level of Customer Awareness.Ā
If your ads are directing people to a $2,000 sales page ā and these people have no idea who you are, what you do, what you sell, or why that has anything to do with themā¦
Then yeah⦠your ads are going to tank.Ā
Because a COLD audience needs an entirely different ad strategy than warm or hot leads who already know, like and trust youā¦
This means KNOWING where your audience falls on the awareness pyramid and writing copy in a way that takes them to the next level⦠is the #1 way to get your ads to convert better.
Your copy needs to meet people where they are or they wonāt take action.
Now you may be wonderingā¦
What Are The Levels of Customer Awareness?
According to Eugene Schwartz, one of the BEST copywriters in history and the author of Breakthrough Advertising, a book that many people consider to be āthe holy grailā of copywriting.
The 5 levels of customer awareness are:
- Totally unaware
- Problem aware
- Solution aware
- Product aware
- Very aware
And every level requires very different messaging triggers to inspire people to take action.
Understanding this copywriting strategy can be the BIGGEST game-changer when it comes to the performance of your Facebook or Meta ads.
So Iām going to go through each level of customer awareness right now, along with the important messaging triggers for each, starting with #1ā¦
Level #1 ā Totally Unaware
Your audience has no idea that they even have a problem or pain worth solving.
At this level, your prospect is not only completely unaware of you and your productā¦Ā
They have no freaking clue they even HAVE the problem in the first place.
This means you need to pull them into your world before ever attempting to sell anything to them.Ā
How? Well, first you must grab their attention with a powerful hook, of course ā and btw, I have an entire FREE guide to help you write compelling hooks based on Eugene Schwartzās 5 levels of customer awarenessā¦
You can download your free copy of that at the end of this blog.Ā
Once you have their attention, itās then time to diagnose or educate them on a problem they donāt know they have yet.Ā
Sound complicated, but itās actually pretty simple.
You simply want to create engaging and relatable content that gives them an āAh ha! I can relate to that!ā moment.
This is often done through story, secrets and education.Ā
Think more of āyou gotta hear thisā copy and less ābuy nowā type of copy.
In fact, some of the BEST ads for this audience are just re-purposed social posts. Like this ad we ranā¦.
This was literally just an Instagram Reel that we created to increase awareness and boost followers, and it performed so well that we repurposed it into an ad.
ā7 lessons I learned while building a 7-figure businessā¦āĀ
It is a STRONG HOOK but itās also broad enough to appeal to people who donāt even really KNOW they want to build an online business yetā¦
Maybe theyāre currently working a 9-5 they hate or theyāre on maternity or paternity leave and donāt want to go return to work but theyāve never even entertained the idea of starting a business or side hustleā¦
Thatās where I come in. The goal of this ad is to light that spark in their mind that maybe they COULD start an online business, and that I could be the person to help.
Ads at this level of awareness should NEVER ask for a direct sale.
As you can see in the ad itself, we are JUST educating and encouraging engagement. Weāre not asking for a sale or commitment from them at all.Ā They donāt know like or trust me yet, so Iām keeping it cool and leading with value.
But later, I will re-target the people who engage with this ad with other ads that WILL ask them to take the next step with meā¦
Which brings us to the next level of customer awarenessā¦
Level #2 ā Problem Aware
Okay, so now the audience is aware that they have a problem, but they donāt know a solution exists…
So continuing with my example, these people now have this idea in their head that THEY want to make money online or start a side hustle or online business of some sortā¦
But they donāt yet know HOW to do that.Ā
I mean there are soooo many options out there ā should they offer virtual assistant services, copywriting, photography, sell photos of their feet? Anything!
So at this level, the biggest roadblock in their way is figuring out WHAT solution is the right one for them.Ā
But the more they investigate all of these options⦠the more confused they feel and the more doubts they have.
So this is where we want to introduce the solution of ācopywritingā as being THE PERFECT solution for them.
We want to āsell themā not on a product or service YETā¦
But instead, we want to sell them the IDEA of copywriting.Ā
We want them to believe fully that copywriting IS the path they should take ā out of the other options ā to make money online.
Like in this ad we ran:

Weāre literally saying RIGHT WAY⦠āHey! Not sure if copywriting is right for YOU?ā
Then, we go on to address the exact situation these people are likely in right now: āYou heard about this thing called copywriting and it sounds like it might be kinda cool. But youāre hesitating on taking action because youāre just not sure if itās actually right for YOUā¦ā
So emphasizing with their pain here, then we go on to show them how we can help them.
āIf you find yourself saying F YEAH to any of these 5 signs then you can pretty certain you were born to be a copywriterā¦ā
So here we are building their confidence and getting them excited about the possibilitiesā¦
Theyāre probably thinking, āOMG this is totally me! Maybe I CAN do this!ā
Then we ask them to take the next step, but rememberā¦
Weāre not selling a product or service YET. Weāre selling the āsolutionā that āYES! Copywriting is right for me!ā
So in this case, weāre giving them a free guide that will help them explore more of what copywriting is all about.
And most importantlyā¦
This guide is going to build their confidence EVEN MORE and really convince them that this IS the right solution for them.Ā
So now these leads are committed to the solution and weāve gotten them to take one more step into our worldā¦
And now that our audience understands their problem and the best solution, we move ontoā¦
Level #3 ā Solution Aware
Prospects at this level know that copywriting is the right solution for them. They are āsolution awareā.
But now they need to find the right person, brand or product to guide them. At this level, they are weighing their options.
Most people at this level arenāt ready to fully commit to a high-ticket offer. Of course ā there will always be a few exceptions of people who go all-in IMMEDIATELY.
But remember, those are the exception ā not the rule.Ā
What the majority of leads at the solution-aware level will need to do is dip their toes in the water and get a feel for who you are and what you can offer.
Here, you really want to focus on building TRUST.
Theyāre looking for proof that YOU can solve their problem. So, continuing with our example. At this level, what I need to communicate is: āI am the RIGHT ONE to guide you and help you learn copywritingā¦ā
Take a look at this ad we ran for Posse Week ā a week-long training I host for aspiring copywriting.
Itās only $27, which is a lot easier to get a āYESā to than to my higher-ticket coaching program.

This is the level where you might run a masterclass, bootcamp, challenge or some other form of training that gives your leads a taste of what theyāll get if they decide to take the next step with you.
So in this ad weāre showcasing social proof by inviting them to join me and thousands of copywriters and aspiring copywriters from around the world.
Then we’re highlighting the big promise or transformation theyāre looking for:
- Become the main character of your own story
- Create more freedom, money, and impact
- Ignite your copywriting business
Then we go on to list what theyāll learn in the trainingā¦
And ask them to join us for just $27.Ā
So up until this point, weāve really been using our ads to get micro-commitments from our leadsā¦
We started by just asking them to engage, which helps us re-target them with different ads later.
Then we asked them to join our email list in exchange for something free which helped us SELL them on the idea that copywriting is the RIGHT solution for themā¦Ā
Now weāre asking them to take the next step ā which is joining me for a LIVE copywriting training and giving them a chance to SEE what Iām all about.
We keep it low-ticket and low commitment ā which makes it super easy for them to say YES.
Once they go through the training they will either be convinced that I am NOT the right person to teach them copywriting.
Or they will be convinced that I am and primed and ready to learn more about my products and offers.
And at this point, theyāve moved to level fourā¦
Level #4 ā Product Aware
Alright, now weāre really heating upā¦
The audience knows they have a problem.
They know what the solution is.
Theyāve shopped around and are starting to trust that YOU are the right person for them.
Theyāve already taken a few small steps with your brand ā like joining your email list, getting some of your freebies, subscribing, following you on social mediaā¦
They KNOW you can help them get the results they desireā¦
They are AWARE of your product or services, but theyāre not quite sold yet!Ā
Prospects at this level may need a little extra convincing before they fully commit!
A great way to do this is by showcasing social proof, testimonials, and results!
Like this testimonial ad we ran for my 8-week copywriter coaching program ā The Copy Posse Launch Pad.
This ad directed WARM prospects to the sales page to join the coaching program. And THIS is where we get into a ādirect sellingā ad strategyā¦
But because these leads still arenāt QUITE SURE. Weāre going to use other people to do the selling for us through by sharing user-generated content and case studies.Ā
This is POWERFUL because 90% of people are more likely to trust OTHER PEOPLE than are the claims that businesses make.Ā
So now they know we can help them solve their problem, theyāve had a taste and want more. AND NOW they can see that this solution has helped other people achieve what THEY want to achieve.Ā
Theyāre ready to buy.
Which brings us to the final levelā¦
Level #5 ā Very Aware
āIn this final level, prospects are HOT. This audience knows what they want, and theyāre ready to buy, theyāre just looking for a good reason to BUY NOW.
Selling at this level is as easy as putting an irresistible offer in front of them.
Now this is very important because without a GOOD REASON to buy nowā¦
People will always, always, always continue to put it off until later.
At this level, you need to incentivize action.
Like this ad we ran for my Launch Pad copywriter training program to highly engaged and interested leads and customers.

You can see this copy is SUPER SHORT for something that is selling a high-ticket offerā¦
Thatās because this audience is HOT so we donāt have to do much with the copy except remind them of the big promise and transformationā¦
And give them a little push to act now.Ā
You can see that weāre utilizing TIME SCARCITY.
Weāre saying āHey doors close this week and once they close, youāll have to wait an entire year for them to open againā…
Now you donāt have to use time scarcity at this level but you do want to give them SOME incentive for acting now, not later.Ā
That could be in the form of discounts, bonuses, or a limited number available.Ā
And thatās that ā the 5 levels of customer awareness and the messaging triggers you need to consider at each one.
If you want to dive even deeper into Eugene Schwartzās levels of awareness, Iāve added a link to where you can get a copy of Breakthrough Advertising for yourself.
AND, as promised, if you want help writing great HOOKS for your ads ā based on the 5 levels Of Customer Awareness ā make sure to grab a free copy of my HOT Headline Guide.Ā
Iāll see you next week with a brand new blog. Until then, Iām Alex. Ciao for now.